SOFT SKILLS-II (KNC-201) UNIT II MCQ's 50 Questions

                             MCQ's -SOFT SKILLS-II

     UNIT 2 (CONVERSATIONAL SKILLS & SOCIAL SKILLS)

1. Conversation is a joint activity in which two or more participants use linguistic forms and _______________ signals to communicate interactively.

a) Non verbal

b) Verbal

c) Both Verbal and Non verbal

d) None

2. The three key differences that set speeches apart from conversation are:

a) Organizational structure, use of verbal and non verbal cues, and method of delivery.

b) Organizational structure, use of verbal and non verbal cues, and presentation skills.

c) Organizational structure, use of formalized language, and method of delivery.

3. Which step help us to be a better listener in conversations:

a) Do not ask for clarifications if you are not sure you understood correctly.

b) Rush the conversation

c) Focus on what is being said

d) Do not be curious

4. Which statement is correct:

a) Starting a conversation is as difficult as sustaining it.

b) Most interactions end abruptly due to lack of proficiency in conversation.

c) Listen less and speak more.

d) Conversation is a form of communication but it is less spontaneous and more formal.

5. DISC is ___________________

a) Dominance, Influence, Steadiness, and Conscientiousness

b) Dominance, Influence, Sturdiness, and Conscientiousness

c) Dominance, Influence, Sturdiness, and Competence

d) Dominance, Influence, Steadiness, and Competence

6. A good listener can always provide emotional support and has a ________ power; it is a God sent gift to be a good listener.

a) Super natural

b) Healing

c) Remedial

d) positive

7. People who fall into ______________ behavioral style are described as direct, demanding and strong- willed.

a) Dominance

b) Influence

c) Steadiness

d) Sturdiness

8. Constantly interrupting without listening never leads to a meaningful and enlightening conversation. Is this statement 

a) True

b) False

9. What is the key reason for 'listening' being so important at the time of conversation?

a) It shows maturity and respect to the speaker or the other parties involved in the conversation.

b) It helps other person to see issue in different light.

c) It creates a safe environment to discuss.

d) All of the above.

10. Speech is a form of speaking to a group of people in a _________, deliberate manner intended to inform, influence, or entertain the listeners.

a) Spontaneous

b) Interactive

c) Structured

d) Casual

11. Conversation skills can be improved with diligent practice and several good pointers

I. Don't ask another question before the first one has been answered.

II. Do not interrupt another while he is speaking.

III. Do not contradict, especially if it's not important.

IV. Do not do all the talking.

a) Both I and ii

b) Both ii and iii

c) Both i and iv

d) All of the above

12. An C-style person is motivated by social recognition, group activates and relationships.

a) True

b) False

13. An ____________ person is motivated by cooperation, opportunities to help and sincere appreciation.

a) D-style

b) I- style

c) S- style

d) C- style

14. While communicating with the High D, one must always remember

a) Don't drive to facts, figures and alternatives.

b) Break the ice with some personal comments.

c) Recognize they may be uncomfortable speaking too large groups.

d) Don't ramble on or waste their time.

15. Which statement is correct

I.    Conversation sparks ideas & creates synergy.

II.    Conversations help you grow.

III.     Conversations force you to articulate.

IV. Conversations are fun.

a) Both ii and iii

b) Both iii and iv

c) Both I and iv

d) All of the above

      

16. One can improve relationship by practicing  the following strategy of effective communication:

a) Do not spend quality time together

b) Ensure the timing is correct

c) When you are wrong, do not own it

d) Focus on multiple issues at a time

Answers

1 (a)   2 (c )   3 (c )  4 (b)  5 (a)  6 (b)  7 (a)  8 (a)  9 (d)  10 (c  )

11 (d)  12 (b)  13 (c )  14 (d)  15(d)  16 (b)

                                            SOCIAL SKILLS

 1. Social skills are:

a) Methods to communicate effectively

b) Methods to give effective presentations

c) Methods to deliver effective public speaking

d) Methods to learn sociology

e) None of the above

ANSWER: a

 2. Effective social skills result in strong relationships which bring:

a) Spirituality, professionalism and knowledge

b) Freedom, confidence and sensibility

c) Happiness, satisfaction and better outlook on life

d) Etiquettes, skill adaptability and joy

e) None of the above

ANSWER: c

 3.Pick the odd one out:
  Benefits of social skills include-

a) Expansion of your network

b) Gaining feedback and referrals

c) Accomplishing tasks

d) Manipulation and fraudulent tactics

e) None of the above

ANSWER: d

 4. Purposeful socializing is:

a) Interacting with people so as to help each other

b) Interacting with business clients

c) Interacting with counsellors

d) Interacting with people from media

e) None of the above

   Answer: a

 5. In order to build a good network with friends one must:

a) Stay reserved

b) Avoid asking questions

c) Go for impromptu meetings

d) Give undivided attention to the person one is speaking to

e) None of the above

   Answer: d

 6. The several types of platforms which help in purposeful socializing are:

a) Business networking groups and social networking sites

b) Symposiums and convocations

c) Civic clubs and online blogs

d) Family gatherings and picnics

e) None of the above

   Answer: a & c

 7. Facebook, Twitter, Google, LinkdIn and MySpace are

a) Professional networking sites

b) Commercial networking sites

c) Social networking sites

d) Employment seeking sites

e) None of the above

ANSWER: c

 8. Social skills attributes are:

a) Features/Traits

b) Characteristics/qualities

c) Type/singular

d) Similarities/angularities

e) None of the above

 Answer: a & b

9. Which of the following emotions is the worst one to express when you're trying to resolve a conflict?

a) Amusement

b) Sadness

c) Confusion

d) Rage

e) None of the above

ANSWER: d

10. Relationship management is the ability:

a) To build key connections

b) To maintain healthy relationships

c) To lessen connections

d) To discuss relationships

e) Both a & b

ANSWER: e

 11. Employees ask for feedback so that:

a) They can receive an honest evaluation of their work performance to improve

b) They can criticize the work policy of the organization

c) They can learn more about themselves and seek the advice of their managers /leaders.

d) They can prepare the annual report of their organization

e) Both a & c

ANSWER: e

 12. The SMART goal concept denotes to:

a) Specific, measurable, attainable, relevant, time-bound

b) Special, motivational, aspiring, rare, terrific

c) Sensible, meaningful, ambitious, relevant and time-bound

d) Specific, measurable, aspiring, rare, terrific

e) None of the above

ANSWER: a

 13. Identify the IRRELEVANT example of interpersonal skills:

a) Team work

b) Leadership

c) Motivation

d) Talent

e) None of the above

ANSWER: d

14. Good ___________ are important workplace skills that help you communicate or talk will all types of people, including managers, coworkers and customers.

a) Technical Skills

b) Interpersonal Skills

c) Time Management Skills

d) Organizational Skills

Answer : b

15. Networking or forming professional or work-related relationships with other people, is an important part of socializing at work. Which of the following is a benefit of networking at work?

a) Receive and share ideas

b) Learn about new opportunities

c) Increase business

d) All of the above

Answer: d

16.  Socializing with people at work will help to strengthen your __________ 

a) relationships

b) skills

c) ideas

d) muscles

  ANSWER: a

17. What does the S in S.M.A.R.T. goals stand for?

a) Supreme

b) Sad

c) Squirrel

d) Specific

ANSWER: d