MULTIPLE
CHOICE QUESTIONS
ON
MODULE-
IV WORK –PLACE SKILLS
(SOFT
SKILLS –II / KNC201)
1. What is a Team?
a. A group of
people working on different things.
b. A group of
people where one member does all the work.
c. A group of
people where one member makes all the decisions.
d. A team is a small group of people working together for a common purpose.
2. It is always important to ___________ yourself, others and the place where you work.
a. respect
b. wash
c. love
d. fear
3. With "teamwork", members create a strong sense of mutual ____________________ .
a. honesty.
b. hygiene.
c. commitment.
d. friendship.
4. If you can keep things at work in order and have a neat workplace, then you have great______________.
a. organization skills
b. honesty
c. money
d. trust
5. You are a person with of ______________ if you stand by your values even if others put pressure on you to do something that is wrong or if they make fun of you.
a. integrity
b. attitude
c. attendance
d. empathy
6. _____________________ skills such as writing, speaking and body language are important work ethics so that you can be clear in your messages to others
a. Communication
b. Catching
c. Performance
d. Mental
7. _________________________ is important at work because you must be able to work with others, especially if you don’t always agree with them
a. Honesty
b. Teamwork
c. Appearance
d. Caring
8. Someone who works hard and has respect has a strong work _________.
a. ethic
b. attendance
c .team
d. environment
9. It is important to have a good ____________ to be successful in your career.
a. attitude
b. clothes
c .respect
d. attendance
10. Some jobs cannot be done alone and some can be done much better and
faster if you have the quality of ____________________.
a. caring
b. teamwork
c. sharing
d. donuts available
11. Listening to what others say and treating others well is showing ___________.
a. attitude
b. on time
c. respect
d. coolness
12. Having ____________________ means you can be trusted to do what you are expected to do at work.
a. technology
b. responsibility
c. friendship
d. computer skills
13. Everyone in your team will have a similar personality.
a. True
b. False
14. Which of the following is often called the key attribute of an effective team?
a. Communication
b. Problem-Solving
c .All get on
d. Motivation
15. Poor communication...
a. has little effect on teams.
b. is easily corrected.
c. is the main reason a team fails.
d. does not matter.
16. A positive attitude does what for teams?
a. Inspires and motivates
b. Frustrates
c. Nothing
d. Annoys
17. What is the main attribute that bonds members of a team together?
a. Skills
b. Trust
c. Happiness
d. Cake
18. Benefits of teamwork include...
a. Increased productivity,
motivation, and morale
b. Improved product quality and
customer service
c. Both statements
d. Neither statement
19. What is a Goal?
a. A graph that shows the steps of a
task divided across a timetable.
b. A pattern that is typical of the
development of a social group.
c. The process of making an
expectation a reality.
d. What a team or member is trying to attain.
20. Stress management is about learning
a)
How to avoid the pressures of life
b)
How to develop skills that would enhance
our body’s adjustment when we are subjected to the pressures of life
c)
Both ‘1’ & ‘2’ are true
d)
None of the above
21. Which of the following are the basic sources of stress
a)
The Environment
b)
Social Stressors
c)
Physiological
d)
All of the above
22. Anxiety can cause the following moods
a)
Irritable
b)
Nervous
c)
Anxious
d)
All of the above
23. What thoughts come to the mind when you’re under negative stress
a)
You think that you can cope with the
situation
b)
You think that you cannot cope with the
situation
c)
You think that everything will get fine
eventually
d)
You think that you will get help
immediately
24.The main keys to managing stress are
A. Recognizing and
understanding the signs of stress
B. Identifying sources of stress
C. Identifying
what we can and can't control
D. All of the above
25.
Without _____ skills, the ability to progress in the
working world and in life, itself would be nearly impossible
a)
Listening
b) Speaking
c) Writingd) All of Them
26. Which of these is the study and classification of speech sounds?
a)
Gestures
b) Speech Style
c) Phonetics
d) Spoof27. Which of these means giving emphasis to a syllable?
a)
Voice Quality
b) Word Stress
c) Toned) Message
28. Which of these should be avoided for an effective speech?
a)
Determination of the purpose
b) Selection of message
c) Lack of interest
d) Selection of theme29. Which one problem is mostly faced during speaking?
a) Lack of confidence
b) shynessc) Time pressure
d) fear of being laughed at
30. …….._communication includes tone of voice body language, facial expressions etc
a) Non-Verbal
b) Verbalc) Notice
d) Letter
31. While speaking, which one is most important
a)
Fluency
b) Vocabulary
c) Grammar
d) Pronunciation32. Which of the following statements is true?
a)
In small quantities, stress
is good
b)
Too much stress is harmful
c)
All stress is bad
d)
Only ‘a’ & ‘b’ are
right
33. Which of the following statements is false about stress management?
a)
Stress management is
learning about the connection between mind and body
b)
Stress management helps us
control our health in a positive sense
c)
Stress management teaches
us to avoid all kinds of stress
d)
Stress management helps in
increasing productivity
34. Which of the following is/are the basic sources of stress?
a) Work
deadlines
b) Conflicts
c)
Job insecurity
d) All
of the above
35. Which of the following is NOT a characteristic of Positive Stress?
a) It
improves performance
b) It
decreases harmony at workplace
c) It
motivates
d) It
is also known as “challenge”
36. The following are the characteristics of Negative Stress.
a) It
causes anxiety
b) It
resolves conflicts
c) It
decreases performance
d) Both
“a” and “c”
37. Aches, shallow breathing and sweating, frequent colds are symptoms of ________
a) Physical
stress
b) Behavioural
stress
c) Emotional
stress
d) Cognitive
stress
38. What are the some common reactions to stress?
a) Avoiding
situation where there are chances of experiencing stress
b) Adapting
to the stressful situations
c) Both
‘a’ and ‘b’ are true
d) None
of the above
39. Learning to say “No” is an example of ______ the stressful situation.
a) Avoiding
b) Accepting
c) Accelerating
d) Accommodating
40. Which of the following is NOT associated with workplace stress?
a) Work
overload
b) Job
insecurity
c) Increase
in financial obligations
d) Conflict
with co-workers
41. The physical and mental response that our bodies go through when exposed to challenges or perceived threats is _______.
a)
Frustration
b)
Shock
c)
Grief
d)
Stress
42. When we perceive danger or experience stress, what should be an ideal response?
a)
Adaptation
b)
Acceptance
c)
Neither “a” nor “b”
d)
Both “a” and “b”
43. ______ is the confidence in your own abilities or judgment.
a) Self-belief
b)
Tolerance
c)
Positive thinking
d) Adaptation
44. Changing the way you communicate and operate in your daily life is an example of which ‘A’ in stress management technique?
a)
Avoid
b)
Alter
c)
Access
d)
Analyse
45. Learning to forgive is a way of achieving ______.
a)
Awareness
b)
Accessibility
c)
Acceptance
d)
Alteration
46. Changing your expectations and standards is an example of ___________.
a) Adapting
to the situation
b) Avoiding
the situation
c) Awareness
of the situation
d) None
of the above
47. Compassionate leaders seek influence — not _______.
a) Support
b) Authority
c) Responsibility
d) Accountability
48. Positive thinking concerns …
a) Determining
the cause of our beliefs
b) Pinpointing
the logical basis of our beliefs
c) Focusing
on the good in any given situation
d) Assessing
the practical impact of our beliefs
49. What are the four stages involved in the listening process?
a) Receiving,
understanding, evaluating, and responding
b) Receiving,
speaking, questioning, and evaluating
c) Understanding,
questioning, analysing, and responding
d) None
of the above
50. Which of the following is NOT one of the few communication skills required at workplace?
a) Understanding
email etiquette
b) Willingness
to ask questions
c) Willingness
to give feedback
d) Making
assumptions
51. Compassionate leadership does NOT increase which of the following?
a) Collaboration
b) Employee
turnover
c) Levels
of trust
d) Loyalty
 UNIT IV MCQ's 50 Questions){kind=link}
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